At Photodex, one of our core company values is providing exceptional customer service and tech support for our award-winning line of ProShow photo + video slideshow tools. When you purchase a product from us, we back it up with the best customer service in the industry, 7-days a week, totally free.
Whether you reach out by phone, email or across our social media networks, a knowledgeable Photodex rep is always on-hand to assist you with whatever you may need help with. We also provide free training videos, articles and helpful how-to’s across our site, YouTube channel and our blog. It’s all part of our initiative to provide you with the best support and customer care available.
Our approach to customer service is very unique. We hire reps that have a passion about our industry and truly know all our products inside and out. There are no robotic responses or ‘press 1 for help’ prompts, when you contact us you’ll speak with a real human being, right away.
To help make your experience the best it can be, our reps adhere to three guiding principles:
1. Whatever it Takes: We’ll do whatever it takes to resolve a tech issue. If that takes 5 minutes or 5 hours, we will work with you and do anything in our power to make sure your experience with our products is exemplary.
2. Empower Confidence: We understand that learning a new software product can have its challenges. That’s why our reps are trained to not only resolve your issues, but also help to teach you new techniques, helpful shortcuts and share wisdom about our products.
3. Earn Loyalty: We truly believe that your loyalty to our company and products is something we must earn. Every single employee at Photodex knows this and whether you’re on the phone with a rep, you meet a team member at a trade show or you’re chatting on Facebook, you’ll always be treated with courtesy and gratitude.
Once an interaction with our customer support team has ended, you’ll be emailed a satisfaction survey. These surveys help us measure our success and learn where we can improve, so we’re very appreciative when you take the time to fill these out.
As communication gets less personal and more digital, we believe providing real-time, personalized customer service is more important than ever.